We want customers to know their options before buying. This draft provides a 30-day voluntary return window alongside any stronger rights granted by applicable law.
RETURN WINDOW
For eligible change-of-mind returns, request a return within 30 calendar days after delivery. Items should be unworn or unused beyond reasonable inspection, with their included parts and packaging where practicable. Trying on clothing or footwear indoors to assess fit is generally reasonable.
STARTING A REQUEST
Email info@zenvorys.store with the order number, item name, reason for return, and photos if the item is damaged, defective, or different from the order. Wait for instructions and the designated return location; the business correspondence address is not necessarily a returns facility.
ITEM-SPECIFIC GUIDANCE
Clothing should be free from washing, alterations, staining, and substantial wear. Footwear should be assessed on a clean indoor surface; protect the original box inside an outer shipping carton. Accessories should include their supplied components. These guidelines do not remove rights relating to defective or misdescribed products.
POTENTIAL EXCEPTIONS
Where local law permits, personalized goods, certain sealed hygiene products after the seal is broken, and clearly identified final-sale goods may be excluded from voluntary change-of-mind returns. Any exclusion must be disclosed before purchase and cannot override mandatory remedies for faulty items.
WRONG OR FAULTY ITEM
If we supplied the wrong item or a product arrives damaged or defective, notify us with photos and a description. Depending on the circumstances and applicable law, the remedy may be repair, replacement, exchange, price reduction, or refund. We will cover reasonable return costs when legally responsible.
EXCHANGES
A size or color exchange depends on inventory and eligibility. Contact us before shipping anything; if the preferred variation is unavailable, we will discuss available alternatives.
RETURN POSTAGE
For a voluntary change-of-mind return, the customer may be responsible for return postage where disclosed and legally allowed. For seller error or qualifying defects, the seller will bear costs where required by law. Any deductions or fees will be disclosed before processing.
REFUND METHOD AND TIMING
Approved refunds are normally returned to the original payment method. Our operational target is to initiate eligible refunds within 5–10 business days after approval, but applicable law may require earlier action or different rules. Bank posting times vary. Standard outbound shipping fees will be refunded where legally required.
STATUTORY RIGHTS
This policy does not reduce consumer rights, including relevant cooling-off or product-conformity rights in the customer's jurisdiction. For help: info@zenvorys.store.